Pels Barn, a growing e-commerce business, struggled to balance effective customer service with their aggressive Facebook advertising campaigns. Their team was overwhelmed by customer inquiries, leading to slower response times and reduced focus on ad performance.
Pels Barn partnered with CD MARKS LLC to delegate their customer service operations. CD MARKS provided dedicated support teams to handle all customer inquiries, ensuring prompt and professional responses across multiple channels.
With customer service managed by CD MARKS, Pels Barn's internal team redirected their focus to creating and optimizing Facebook ads.
Customer inquiries were handled more efficiently, leading to quicker resolutions and higher satisfaction rates.
The focused ad efforts led to a 30% increase in website traffic and a 25% boost in sales within three months.
By delegating customer service to CD MARKS LLC, Pels Barn was able to concentrate on their core marketing strategies, particularly Facebook ads, resulting in significant business growth. The partnership showcased the power of specialized support in driving overall business success.
We specialize in delivering top-tier customer support tailored for e-commerce brands.